In case of product failure or exchange : Request your exchange within the first 5 days of receiving the product.
The product must be in the same condition as when it was delivered, with no signs of prior use and in its original packaging. Otherwise, we cannot accept the exchange.
Contact us by email at info@surdeflores.com or by private message on Instagram @surdeflores_chile.**Products purchased on sale are not eligible for exchange.**
**No refunds, only product exchanges. Shipping costs are not refundable or reimbursed.
**The cost of shipping the product must be paid by the buyer.
**The exchange has a cost associated with the shipping of the new product**
meet our flowers
At Sur de Flores, we deliver high-quality peonies grown in the privileged soils of southern Chile. Our value lies in our export experience, a reliable network of top-tier producers, and strong operational partnerships that guarantee quality, freshness, and reliability in every shipment.
More than 3 years of export operations.
Active markets: United States, Latin America and Europe.
Year-on-year volume growth and expansion of the producer base.
Strategic expansion underway into markets in Europe, Russia and the Middle East.
B2B export model, focused on wholesale importers and floral distributors.
Direct billing for air or sea shipment.
Complete supply chain coordination: from the field to the final destination.
Flexible services tailored to the importer's needs.
NorthBay Produce – Strategic partner for international logistics and documentation.
Wholesale importers in the USA, Peru and the Netherlands.
National network of premium flower growers.
We'd love to hear from you! Whether you have questions about our exports or need assistance, we're here to help. Fill out the contact form below and our friendly team will get back to you as soon as possible. Or email us directly at export@surdeflores.com.
